Tuesday, 23 July 2013

The official ITIL V3 Foundation Handbook

The Official ITIL V3 Foundation Handbook

A few acquaintances recommended this book by The Office of Government Commerce. The ISBN number is 0113311974  and 190 pages and paper back. They said they studied using this book for about four weeks straight whilst supplementing their knowledge in class.

It is the 2009 Edition ITIL V3 Foundation Handbook, and contains the essential guide to The Information Technology Infrastructure Library qualification.

Completely updated to comprehensively reflect the most recent changes to the ITIL Syllabus, the book adopts a practical, hands-on approach, covering the fundamental topics that every system IT professional should know. The author are themselves developers of the ITIL syllabus and are highly respected international authorities, teachers and authors within the field of IT Business Strategy.

Customer Reviews:

2.0 out of 5 stars,  July 13, 2010

By John Howze

I couldn't effectively use this as a study aid for the ITIL Foundations exam. It's literally a pocket-sized book, with print that was too small to comfortably read with my fifty-year-old eyes. There's certainly some useful material in there, but the format really gets in the way. OGC needs to re-do this in a size that's appropriate for study.

3.0 out of 5 stars, December 26, 2012

By pgmr,

Lots of bucks for a tiny little book. I thought it would summarize the most important aspects of ITIL. Instead of choosing the big ideas and giving some explanation of them and showing how they work hand in hand, it covers just about every idea and writes a sentence or two about each one. It's like reading a glossary. Also, the words used to describe certain ITIL concepts are so similar that it is nearly impossible to identify the differences among them.

I have to say, however, that the whole ITIL topic is boring to me and I read about it just to be informed since parts are being implemented at my job. I thought a handbook would be ideal: get the juicy parts without all the extra fluff. Wrong! One definition sounds just like another. Maybe it's just the nature of the beast.

3.0 out of 5 stars , February 1, 2012

By L. J. Haworth

This review is from: ITIL V3 Foundation Handbook - Pocketbook from the Official Publisher of ITIL - Single Copy (Paperback)
This book does a lot of the hard work for anyone studying for the ITIL foundation exam - it condenses 5 huge publications into a handbook, with ticks against examinable bits, and crosses next to 'nice to know' paragraphs. HOWEVER - the syllabus has changed in 2011 with 5 new processes, several subtle changes and new definitions. If you are sitting a Foundation exam soon, make sure you buy the TSO's 2011 revision published (yesterday) on 31 January 2012. Hopefully Amazon will be stocking this soon.

3.0 out of 5 stars, July 22, 2010

By J. M Heumann

I used a different handbook, ITIL V3: A Pocket Guide (ITSM Library), for preparing for the ITIL Foundation bridge exam (which you take if you already have v2 certification). Then I used the current handbook (ITIL V3 Foundation Handbook) to validate my understanding, since it is an official OGC publication.

I'm very happy I did things that way. Both books are at least two levels of summary away from the Information Technology Infrastructure Library itself. But the Pocket Guide is quite thorough. When combined with serious study and note-taking, it does the job. The Foundation Handbook is sparer. Memorizing it would give you all the exam answers, but you wouldn't gain nearly the understanding that the Pocket Guide affords.

The value of the Foundation Handbook is that it tells you explicitly what areas of ITIL v3 the certification exams will cover and what areas are excluded from the exam syllabus. I ran through my notes from the Pocket Guide and marked the ones that addressed excluded topics. That speeded up my exam review, which consisted primarily of boiling 34 pp. of notes down to 12 pp. of short notes on key topics.

5.0 out of 5, January 10, 2013


Would recommend - use this book often as a quick reference - great size to keep desk side and handy when you need to look up something ITIL

5.0 out of 5 stars, November 25, 2012

By Pat DiCrecchio

Great book to study for the exam. You only need to read the check marks and you will be good. I do suggest you take a class to understand the material.

4.0 out of 5 stars , April 8, 2011

By Gretch1022

Just took and passed my ITIL Foundation certification test. This would not have been possible without reading and using this handbook. This took much of the "guesswork" out of studying for a challenging certification.

See the full customer review here


  1. Is www.v3examcertification.co.uk a fake site to buy ITIL V3 exam papers and answers ?

    1. That website is the real deal. I've used it personally and passed ITIL V3 with flying colours. Highly recommended A+++