Saturday, 23 August 2014

Business Relationship Management

Business Relationship Management

Whether you're a business owners with a brick and mortar business, online business, MLM or a home based business, building a good business relationship with your clients or customers is extremely important. It will bring more financial success and encourage an honest service.
Administrative assistant: When looking about building and maintaining a good business relationship with your customers, there are 6 areas which should be looked at. The first one is empathizing with customers. When you first meet with your client, they usually have a problem. Sometimes big and sometime small, you have to be sensitive to their issue at hand.
Second is remembering the little things about your conversation with your customers. When there is meeting, they will share some information about themselves which will indicate they like and what they don't like, make a note. Sometime they will even share something which they like to do during their personal time. You can also make a note and on your way back from the meeting, you can start thinking about what you could do or send them that would be related. Anything which will be related will help build that relationship.
When you are committing anything in the meeting, you have to do without fail. It should be timely and the deliver should be kept in promise. This will go a long way towards building a long lasting relationship. When you fail to deliver, that client is looking for another provider the minute you missed that deadline.
During your meeting with your client, it is very important that expectations are very clear. It is most important that your client make his expectations clear. You have to be very loyal to them. Don't play games and be upfront. This will also go a long way in building your relationship with your customers.
By making some mistake, admit to it immediately and apologize sincerely. Your customer will appreciate your honesty and will not hold it against you.
Business relationship management is not easy but when done correctly, it pays dividend like no others. Take your time and make sure you are taking the steps to building a good lasting relationship.
Author: Peachtree
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1 comment:

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